Privacy Policy

Last Updated: October 20, 2025

At PaintorAI, your privacy is our top priority. We are dedicated to safeguarding your personal information and being transparent about how we collect, use, and protect data when you visit our website or utilize our room visualization services.

1. Information We Collect

When you interact with PaintorAI, we may collect various types of information to deliver our services and improve your experience:

Personal Information You Provide

Information you voluntarily submit, such as your name, email address, and any other contact or account information you choose to share when creating an account or contacting us for support.

Room Photos and Images

When you use our service, you upload photos of your interior spaces. These images are processed by our AI system to generate color visualizations. We retain these images temporarily for service delivery and quality improvement purposes, but do not share them with third parties or use them for any purpose other than providing you with your requested visualizations.

Usage Data

We collect anonymized usage statistics to understand how visitors interact with our site and service. This helps us improve functionality, identify issues, and enhance the overall user experience. This data is aggregated and does not personally identify you.

Payment Information

We do not store any payment information on our servers. All financial transactions are securely processed by trusted third-party payment processors. We encourage you to review their respective privacy policies for details on how your payment data is managed.

Technical Information

Our website may collect standard technical information such as browser type, device information, and IP addresses for security purposes, fraud prevention, and to ensure proper service delivery.

2. How We Use Your Information

The data we collect enables us to provide and improve our services:

  • Service Delivery: Process your room photos and generate AI-powered color visualizations as requested.
  • Account Management: Create and maintain your account, track your orders, and provide access to your generated images.
  • Communication: Send order confirmations, delivery notifications, respond to support inquiries, and provide important service updates.
  • Service Improvement: Analyze usage patterns and feedback to enhance our AI algorithms, user interface, and overall service quality.
  • Security and Fraud Prevention: Protect our services, content, and users by monitoring for suspicious, fraudulent, or harmful activities.
  • Legal Compliance: Meet our legal obligations and enforce our Terms of Service.

3. Data Sharing and Disclosure

We respect your privacy and will not sell or rent your personal information to third parties. We may share your data only under these limited circumstances:

  • Service Providers: We work with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering our services. These providers are contractually obligated to protect your information and use it only for specified purposes.
  • Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request, or when necessary to comply with valid court orders or subpoenas.
  • Protection of Rights: To protect the rights, property, or safety of PaintorAI, our users, or others when legally necessary or to prevent fraud and abuse.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Retention

We retain your personal information and uploaded images only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Room photos are typically retained for a limited period after service delivery for quality assurance purposes and then securely deleted unless you request earlier deletion.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: Request a copy of your personal data or ask for errors in your information to be corrected.
  • Data Deletion: Request that your personal data and uploaded images be deleted from our systems, subject to legal retention requirements.
  • Processing Restriction: Ask us to limit how we process your personal information in certain circumstances.
  • Data Portability: Request that your data be transferred to another service provider in a structured, commonly used format.
  • Objection: Object to the processing of your data for certain purposes, such as marketing communications.
  • Withdraw Consent: Where we rely on consent to process your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and as required by applicable law.

6. Data Security

We implement industry-standard security measures to protect your personal information and uploaded images from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences, though disabling cookies may affect certain features of our service.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

PaintorAI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to such transfers, and we will take appropriate measures to ensure your data receives adequate protection.

11. Changes to This Privacy Policy

We periodically review and update our Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. Any modifications will be posted on this page with an updated effective date. Material changes will be prominently communicated. We recommend reviewing this policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out to us:

PaintorAI
Email: privacy@paintorai.com
Support: support@paintorai.com

By using PaintorAI, you confirm that you have read, understood, and agree to the practices described in this Privacy Policy. We are committed to maintaining the highest standards of privacy and security for our users.